Shipping policy

-Shipping cost will be calculated at the time of checkout.

 -For orders below 499, Rs 99 will be charged against shipping cost. However, the shipping cost may be higher in certain orders depending on certain factors as claimed by the delivery agent. 

-We do not ship outside India.

-Once the order is placed and we send you out a confirmation mail for the same, we start processing your order.  When it is dispatched, you will be shared the AWB number or the tracking ID of your order.

 -Orders are usually delivered within 1-7 business days (except Sundays and Holidays). However, the time may vary as per the locations in India and the shipping delays due to some circumstances which are out of our control. 

 -In case of bulk orders, we take a minimum of 15-21 days to deliver the order 

 -It is crucial that you provide the correct address, PIN code and shipping details to ensure a timely delivery. Orders are shipping on all days except Sunday and Holidays.

Return & Exchange Policy

All sales are final – we do not accept returns or exchanges unless the product you receive is damaged or defective.

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at hello@sozodori.com or +91-7042223733. Our team will assess the issue and arrange for a replacement or refund if applicable.

To help us process your request quickly, please share clear photos or videos of the damaged item and the packaging. Items returned without prior approval will not be accepted.

We do not offer returns or exchanges for reasons such as change of mind, incorrect order placement, or dissatisfaction with the product’s look or fit.

Exceptions / Non-Returnable Items

• All products (including sale, discounted, or customized items) are non-returnable unless received damaged.

• Gift cards cannot be returned or refunded.

For any questions or concerns, please reach out to us at hello@sozodori.com or +91-7042223733.