Shipping policy

-Shipping cost will be calculated at the time of checkout.

 -For orders below 499, Rs 99 will be charged against shipping cost. However, the shipping cost may be higher in certain orders depending on certain factors as claimed by the delivery agent. 

-We do not ship outside India.

-Once the order is placed and we send you out a confirmation mail for the same, we start processing your order.  When it is dispatched, you will be shared the AWB number or the tracking ID of your order.

 -Orders are usually delivered within 1-7 business days (except Sundays and Holidays). However, the time may vary as per the locations in India and the shipping delays due to some circumstances which are out of our control. 

 -In case of bulk orders, we take a minimum of 15-21 days to deliver the order 

 -It is crucial that you provide the correct address, PIN code and shipping details to ensure a timely delivery. Orders are shipping on all days except Sunday and Holidays.

Return & Exchange Policy

-Call/WhatsApp on the given Customer Care number or mail us hello@sozodori.com regarding your return/exchange request.

 -Once we receive your product, you will receive a confirmatory e-mail. Upon undertaking the quality test and inspection of the product, you will be informed about the decision with respect to its acceptance or rejection via WhatsApp/mail within 2 working days of receiving the product.

 -If accepted the return/exchange, the value of the product to be returned/exchanged shall be issued to you in the form of a credit coupon within 7 working days of receiving the product. If rejected, the product will be shipped back to the same delivered address. However, in either case, the shipping charge shall be borne by the client and all of this information will be conveyed via mail/WhatsApp. 

 -In any other case, drop us a mail at hello@sozodori.com