Refund policy

All sales are final – we do not accept returns or exchanges unless the product you receive is damaged or defective.

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at hello@sozodori.com or +91-7042223733. Our team will assess the issue and arrange for a replacement or refund if applicable.

To help us process your request quickly, please share clear photos or videos of the damaged item and the packaging. Items returned without prior approval will not be accepted.

We do not offer returns or exchanges for reasons such as change of mind, incorrect order placement, or dissatisfaction with the product’s look or fit.

Partial COD Orders

For orders placed using our Partial Cash on Delivery (Partial COD) payment option:

• The advance amount paid at the time of placing the order is non-refundable.
• If the customer cancels the order after it has been placed, the advance payment will be forfeited and will not be refunded.
• If the customer refuses delivery, does not accept the shipment, or the order is returned to us due to customer-related reasons, the advance payment will be forfeited and will not be refunded.
• This advance amount helps cover payment processing, packaging, shipping, and logistics costs incurred in preparing and dispatching your order.

Exceptions / Non-Returnable Items

• All products (including sale, discounted, or customized items) are non-returnable unless received damaged.

• Gift cards cannot be returned or refunded.

For any questions or concerns, please reach out to us at hello@sozodori.com or +91-7042223733.